Return and Refund Policy
At Popham, your satisfaction is our top priority. We want you to shop with confidence and ease, knowing that if you are not completely happy with your purchase, we are here to help.
No Restocking or Processing Fees
We do not charge any restocking or processing fees for returns or exchanges. Our goal is to make the process as smooth and worry-free as possible for you.
30-Day Free Return and Exchange Window
You may return or exchange any item within 30 calendar days from the date you receive your order. To be eligible, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
Return Shipping Costs
We will cover the cost of return shipping for all eligible returns and exchanges within the 30-day period. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item otherwise.
Refund Processing
Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed and credited to your original payment method within 7–10 business days.
Exchanges
If you wish to exchange an item, please specify the replacement item when contacting us. We will assist you in sending out the correct product as soon as your original item is returned.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personalized products or intimate goods may not be eligible for return or exchange. Please check the product description for any specific return restrictions.
How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer support team with your order number and reason for return. We will provide you with detailed instructions and a return authorization if required.
Customer Support Contact Information
Email: [email protected]
Phone: +1 (410) 521-3202
Return Shipping Address
Address: 3615 Brenbrook Dr, Randallstown, MD 21133, USA
We are committed to providing a hassle-free return experience. If you have any questions or concerns about your order or our return policy, please do not hesitate to contact us. Your happiness is important to us, and we will do everything we can to ensure you are satisfied with your purchase.